Who we are and how to contact us
We are Bespoke Blinds Limited (referred to in this document as Bespoke Blinds, ‘we’ or ‘us’)
We are committed to doing the right thing when it comes to how we collect, use and protect your personal data; in this notice we explain how we handle your personal data. Please read this privacy policy carefully to understand how our views and practices and your rights regarding your personal data.
Alternatively, you can write to us at Bespoke Blinds, 14 Kedleston Close, Chesterfield, Derbyshire S41 8WB, or call 01246 559822.
Should you have any issues, concerns or problems in relation to your data, or wish to notify us of data which is inaccurate, please let us know by contacting us. In the event that you are not satisfied with our processing of your personal data, you have the right to lodge a complaint with the relevant supervisory authority, which is the Information Commissioner’s Office (ICO) in the UK, at any time. The ICO’s contact details are available here: https://ico.org.uk/concerns/.
Changes to this privacy notice
We will update this privacy statement when necessary, if there are any changes as to how Bespoke Blinds use will use your personal data, we will notify you by directly sending you a notification. We encourage you to periodically review this privacy statement to learn how we are protecting your information.
The legal bases that we rely on
Data Protection law sets out a number of different reasons why a company can collect and process your personal data. The bases that we use as a company are:
Contractual obligations
Where we have a contact with you, we will use your personal data to fulfil the contract, for example we collect your address details in order to measure and fit the products that you wish to buy from us.
Legitimate interest
In specific situations, we require your data to pursue our legitimate interests in a way which might reasonably be expected as part of running our business and which does not materially impact your rights, freedom or interests. For example we will use your purchase history to send you direct marketing information about products and services that are available and we believe are of interest you.
How and why we use personal data
We want to give you the best possible customer experience and to be able to offer you promotions, products and services that are most likely to interest you.
The data privacy law allows this as part of our legitimate interest in understanding our customers and providing the highest levels of service. If you wish to change how we use your data, you’ll find details in the ‘What are your rights?’ section below.
If you choose not to share your personal data with us, or refuse certain contact permissions, we might not be able to provide some services you’ve asked for.
If we intend to use your personal data for any purposes not set out below, we will notify you beforehand.
To confirm your appointment date and time
In order to pursue our legitimate interests to allow you to book appointments, we will contact you with to confirm your appointment details. This may be via email, SMS or telephone.
To provide you with the goods and services which you have ordered from us
We need your personal data to comply with our contractual obligations so that we can manage your customer account and provide you with the goods and services you want to buy, including sending any relevant and necessary documentation and communications regarding the product or service and help you with any orders and refunds you may ask for. Sometimes we may need to share your details with a third party who is providing a service (such as delivery couriers or a fitter visiting your home). We do this to be able to fulfil our contract with you.
To allow you to pay for the goods and services that you have received
In order pursue our legitimate interests we may need to contact you to take payment or pass your details onto third parties for debt collection purposes.
When we collect personal data, and what data we collect
This section lets you know under what circumstances we may collect personal information from you, and what personal data we may collect.
When you contact us to request a brochure, order samples or book an appointment, you may provide us with:
- Your personal contact details, including your name, postal address, email address and telephone number
When you purchase products from us, you may provide us with:
- Your personal contact details, including your name, postal address, email address and telephone number
- Information about your purchase, for example what you have bought, when you bought it, what the installation address is and financial information relating to how you paid for it
When you browse our website we may collect:
- Information gathered by the use of cookies in your web browser.
- Your IP address is unique identifier used to identify the computer or device that you are using to access the internet.
When you comment on or review our products and services online
- Your comments and product reviews if posted online
It is important that personal data we hold about you is accurate and up to date. Please keep us informed if your personal data changes during your relationship with us. Our contact details can be found at the end of this privacy notice or at the ‘Contact Us’ tab of our website.
How long we keep your data for
We will not keep your personal data for longer than is necessary for the purpose or purposes that it was initially collected. At the end of that retention period, your data will either be securely deleted or anonymised, for example by aggregation with other data so that it can be used in a non-identifiable way for statistical analysis and business planning.
What are your rights?
Under General Data protection Regulation (GDPR) you have a number of rights. Some of these are complex and not all of the details have been included in our summaries below. Please read the relevant guidance from the Information Commissioner’s Office on their website at https://ico.org.uk/for-the-public/ for a full explanation of these rights.
You have the right:
- To ask us not to process your personal data for marketing purposes. We will inform you if we intend to use your data for such purposes or if we intend to disclose your information to any third party for such purposes;
- To ask us not to process your personal data where it is processed on the basis of legitimate interests provided that there are no compelling reasons for that processing;
- To request from us access to personal information held about you;
- To ask for the information we hold about you to be rectified if it is inaccurate or incomplete;
Where use of your personal data is based on consent, you can withdraw that consent at any time.
How to stop the use of your personal data for direct marketing
You can stop direct marketing from us in a number of ways:
- Click the ‘unsubscribe’ link included in all emails we send you.
- Reply to any SMS message following the instructions contained in the message. We will then stop contacting you via SMS for marketing.
- Email enquiries@bespoke-blinds.co.uk to opt out of receiving telephone, post, SMS or direct mail.
- Write to us at Marketing Preferences, Bespoke Blinds Ltd, 14 Kedleston Close, Newbold, Chesterfield S41 8WB
- Call us on 01246 559822.
Please note that you may continue to receive communications for a short period after changing your preferences while our systems are fully updated.